Exchange & Returns
At ObaYo.ca, we do our very best to make sure you are happy with your purchase, and that includes promptly helping you with any exchanges, returns and refunds.
We strive to avoid errors and mishaps, but we do realize that the unexpected does sometimes happen. We take time and care in our production, and all items are inspected very carefully before we pack them for shipping. We absolutely do not ship damaged products. If your package arrived at your door damaged, please ask the delivering courier (if applicable) to make a note of the damages on the delivery note. Please take pictures of the outside of the package showing the damages as well as the inside of your package.
Please note that most of our garment orders are custom produced. Please consult the size chart when placing your order. We may not have stock on hand to exchange and you may need to re-order the right size. We cannot return custom produced garments other than production errors. If you are unsure about the product information provided, please contact us before placing your order.
Please contact us within 7 days of receiving your items if you need to send back items for exchange or refund as per our return policy.
Please also be assured that you can contact us anytime at all regarding your purchase and we will make it a priority to address your questions and concerns.
RETURNS FOR EXCHANGES
Please note that we would not be able to accept exchanges or returns on customized & custom produced products. However, if our production team made an error in your order, we would of course address it as a first priority. Please contact us immediately upon receiving your order so that we can resend your order as soon as possible.
For some of our designs that we have stock on hand, if you need a different size or need to exchange your items, we would happily accommodate your requests provided that the items are returned to us in their original, unused condition. If any clothing has been worn, washed or their conditions upon arriving at our warehouse indicate usage, we would not be able to exchange nor refund the product.
Please note that most of our garment orders are custom produced, and we DO NOT carry additional stock for exchanges.. Please consult the size chart when placing your order. We may not have stock on hand to exchange and you may need to re-order the right size.
In the event of exchanges, shipping charges will apply. For Canadian orders that were shipped free (orders over $50) or special promotion codes, the $15 shipping costs that are embedded in the price will apply and will be deducted from any credit that may occur.
Before you ship your item back, please contact us to obtain an Return To Exchange file number as well as the order exchange processing receiver address for your item. Once we received your returned item, we will resend your item as per your request and instructions. Please note that shipping rates will apply.
RETURNS FOR REFUNDS
All our gift ware, MennoWear® and totes are custom produced as per your order. We only stock blanks in our warehouse and your items are made to order. Once your order goes into production, we will not be able to change it. However, in the case that we made an error in producing your order, or if your order is lost or damaged during shipping, we would like to address that with you.
For orders that we produced with errors, or if we shipped you the wrong products, or if there is something wrong with the products, please contact us as soon as possible within 10 days of receiving them so that we can look after the issue. We will send you a return shipping label to ship it back to us and we can either resend the product to you or issue a refund depending on your preference.
If your order/ package was damaged during transit, please ask the delivering courier (if possible) to note the damages in their paperwork before you signed for them, or you can note the damaged with your signature (where applicable). Please take pictures of the outside of your package as well as the inside (showing the damage to the products) and contact us as soon as possible. This should be reported to us within 5 business days of receiving your package, otherwise, we may not be able to address this with the carrier.
If your order has not arrived within a reasonable time frame after we notify you that they have been shipped, please first check with the tracking link sent to you to see the details of possible delay. Please contact us within 30 days of ordering so that we can look into it for you.